Buy Online with Skyelight Candles
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Buy Online with Skyelight Candles Light up your life with Skyelight Candles! | About Us Skyelight Candles are completely dedicated to your total satisfaction. All our hand crafted products are made to the highest standards. If you have any suggestions or comments please email us at contact@skyelight.co.uk. |
Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. At this point you are also able to send the items as gifts to another address, there is a Gift Message field for a short message to be included with your purchase.
We accept credit card payment or cheque. If you are shopping from an International destination, place your order and your credit card company will convert the transaction to your own currency.
We accept Visa, Mastercard and Switch. All credit card transactions are taken care of by our own secure server, so you have no fears about giving your card details. However, you may send your credit card information via phone, fax or snail mail if you wish. Simply choose the appropriate payment entry.
Your credit card receipt will be from Skyelight Candles. This is also the name which will show up on your statements.
Alternatively, we can invoice you for payment by cheque. Again choose the option from the pull-down box. If you do choose this option, then your goods will be sent to you only on clearance of your cheque. Only cheques in GB £sterling can be accepted. |
| Shipping And Handling Shipping charges are made by weight. This will be calculated automatically and you will then be informed of the total amount before being asked to submit your order. A one-off Handling Charge of £2 is also added at this stage. The buyer is responsible for any import taxes or government taxes, duties, etc applicable in their country. |
| Delivery Schedule We will normally send your order to you within 14 business days . International orders are generally received in under 20 days. However, please bear in mind that most of the items on this site are completely hand crafted and we make them to order, so you may experience a delay in receiving your goods. If such a delay were to be the case, we would e-mail you and let you know. Also, take in to consideration the postage method you choose. The faster the method, the quicker you receive your goods. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges VAT is not charged on any of the items. The customer is responsible for paying any taxes or import duties, etc applicable to their country. |
| Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. However, owing to the nature of the goods, please do bear in mind that colours and specifications may change slightly. If you are not satisfied with any order, then please contact us as soon as possible (within 48 hours of receiving the goods) and we will arrange for the goods to be sent back to us and refund given. This only applies to goods returned unopened and unused. |
| Reaching Us If you need to reach us, please email us at: contact@skyelight.co.uk, alternatively, you can call on +44 (0)1470 562738; fax us on +44(0)8707 559 844 or write to us at Skyelight Candles, Staffin, Isle of Skye, Scotland, IV51 9JX. |
Privacy Policy Skyelight Candles does not disclose buyers information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses, if the address book is used, and to store your details if you select the 'Remember Me' option. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy All our goods are shipped using the most applicable protective packaging. However, accidents do happen and, if you receive damaged goods then we would ask that you contact us straight away and return the damaged items for a replacement. We must be notified within 48 hours of receiving the goods or the refund policy becomes void. |
Buy Online with Skyelight Candles
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